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00 Overview
Problem &
Design Questions
"Is your puppy okay today?"
There is no way to keep our pet's health, check their condition, and get essential information about pet for people who raise pet first time or who are too busy to check their pet during work time.
Healthcare, AI, Blockchain | Microsoft Design Expo
Anonymous + Accessible Teletherapy Ecosystem
Microsoft Design Expo 2020
Organization
Microsoft
Design Expo 2020
Team
UW, Seattle
MDes 2021
(4 design graduates)
Role
Researcher, UX/UI designer, Animator
Duration
4 months
00 Overview
Problem &
Design Question
How can we design a future mental health care system solving spatial, temporal, linguistic, or cost-related constraints?
Design Solution
A blockchain health data cloud
X
AI assistant
Viva
01 Quick Preview
Here is blockchain health data ecosystem provides minimum barrier accessibility but maximum security
AI assistant Viva
is your interpreter translating your medical data even if you lack medical knowledge
is the most approaching counsler who keeps your privacy and continuous mental therapy.
Your token number is your only personal information to be exposed.
Variety options of virtual characters keep patients' privacy, such as gender, age, race, etc., as much as desired, while revealing the nonverbal information needed for counseling.
Viva will be your closest friend and hotline who supports ongoing counseling anytime, anywhere, in any media.
Project Goal
Private care
where undocumented immigrants, a considerable part of American society, can get comfortable psychiatric treatment.
A telemedicine system decreasae time & space barrier
allows people who burden with visiting hospitals because of covid 19, people who are hard to have multiple meetings because of lack of time.
AI assistants
who can explain their health conditions and history and help patients to receive accurate care even if they lack medical knowledge
Low-tech person
A remote medical system that can cover people without technology like smartphones.
02 Research
Research Summary
6
Competitors analyzed
20
User survey results recorded
7
Medical Expert Interview
4
Rounds of user journey testing
User Survey
(25 people/ age 30-60 / 4 nations)
Key Insights
70%+ of users are positive about telemedicine
: There has been a recent global change in perception caused by COVID-19
80%+ of telemedicine users are satisfied
: Patients were able to answer more candidly because they could save time and reduce the burden on face-to-face
Psychiatric care satisfaction was high
: Psychiatric care is suitable for telemedicine because it is important to explain the situation honestly and continuously, resulting from anonymity.
Expect more telemedicine in the future
Collect key answers on Miro board
Experts Interview
Healthcare Providers
(5 doctors/ Primary doctor, Psychiatrist, etc)
Key Insights
Positive about the possibility of telemedicine
- Time saving
- Continuous additional medical treatment
- Rural areas can also benefit of high quality medicine
But the severe problems exist.
There must be a part that needs to be promoted.
- License issues for new skills
- How to learn new technology from doctor side
- Legal limitations
User Journey Analyze
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Check this miro board to see the user journey and keyword map in detail
02 Concept Development
Golden Path User Journey
Story board Development
Graphical Interface Development
Announce to the Public
3 Rounds of Draft Pitch
In front of two UX designers from Microsoft
Final Pitch @ MS Design Expo
Speaker: Worldwide Seven Design Teams (above bachelor level)
Audience:
- MS employees in variety of fields such as health care, design, AI/ML, etc
- 2,000+ audience
How do people acquire communication devices?
How much information do users reveal and hind for personal privacy during video calls?
Extend medical and physical help after remote consultation is possible?
Accessibility of visual systems for visually impaired people
Key Reflection Points from audience
03 Reflection
01 How to Get Communication Device
Provides a variety of approaches other than smartphone apps
You can borrow communications equipment from vending machines on the street with high anonimity
02 Privacy VS Medical Information
Information required for accurate diagnosis (optional):
-Use 2D characters to cover your face during video calls
- Detailed elements of a character: Can not set resemble gender, age, race, etc.
- Provides an entirely neutral character: no clues to guess identity like hair, accessory, etc
-Imitate your expression in real-time or not
03 Further Medical Support Beyond telemedicine
-Medicine prescription
: Drug prescriptions are only available to licensed physicians and can be ordered.
So, Viva provide certified medical facility
-Community meeting
: If you'd like to have a group meeting or field consultation beyond the phone, here's an expert certified by Viva.
04 Accessible Visual System
Viva's design system uses high saturation and brightness contrast in colors and legible typefaces to help people with weak colors and low eyesight
04 What I learnt
Future of Health Care
Be aware of the limitations of different health care systems and laws across different states/nations.
Start to think how telemedicine would be applied to the future healthcare industry
Understanding Blockchain System
Understand the concept of a block chain that many own segmented information.
Used Blockchain as a means of achieving full privacy which is a big challenge in the medical industry.
Artificial Intelligent's possibility
Understand the roles and functions that AI can perform.
Mainly, natural language communication frees communication with patients who lack medical expertise.
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